ELB Return Policy

 

  • Returns must be received within 7 business days of the date your order was delivered. 
  • Items can be returned for ELB credit. We do not issue cash refunds.
  • Clothing must be returned in NEW condition. What we look for when accepting returns: Tags MUST be intact as they were received. Clothing must be free from odors. 
  • Customer Preference return shipping is non-refundable. 
  • Once we receive the item please allow 5-7 business days for the credit to be posted to your account. 
  • Anything purchased at a discounted price is FINAL SALE and is not eligible for return or exchange. 
  • Items NOT ELIGIBLE for return or exchange: Items ending in $.99, all Sale and Discounted items, Jewelry, Accessories, Hats, Beanies, Purses, and Graphic T’s, Foundation Wear and Leggings due to hygienic reasons, Style Boxes, Grab Bags, Daily Deal’s and anything with a Coupon Code or Cash Back. 
  • If you have received an item you believe is defective please email service@shopemmalous.com within 3 business days of receiving your item. Please include details about the defective item and attach a picture. Our awesome CS team will be able to help you with that! Please remember that some items have unfinished edges or have a “rustic” or “boho” look to them. 
  • There is a 10% restocking fee applied to any return.

Please fill out and include the RETURN FORM (found below) with the items you are returning. ATTENTION:   If items are returned that are not eligible as noted above, they will be automatically donated and you will NOT receive boutique credit.

Thank you!