ELB Return Policy
- Returns must be received within 7 business days of the date your order was delivered.
- Items can be returned for ELB credit. We do not issue cash refunds.
- Clothing must be returned in NEW condition. What we look for when accepting returns: Tags MUST be intact as they were received. Clothing must be free from odors.
- Customer Preference return shipping is non-refundable.
- Once we receive the item please allow 5-7 business days for the credit to be posted to your account.
- Anything purchased at a discounted price is FINAL SALE and is not eligible for return or exchange.
- Items NOT ELIGIBLE for return or exchange: Items ending in $.99, all Sale and Discounted items, Jewelry, Accessories, Hats, Beanies, Purses, and Graphic T’s, Foundation Wear and Leggings due to hygienic reasons, Style Boxes, Grab Bags, Daily Deal’s and anything with a Coupon Code or Cash Back.
- If you have received an item you believe is defective please email firstname.lastname@example.org within 3 business days of receiving your item. Please include details about the defective item and attach a picture. Our awesome CS team will be able to help you with that! Please remember that some items have unfinished edges or have a “rustic” or “boho” look to them.
- There is a 10% restocking fee applied to any return.
Please fill out and include the RETURN FORM (found below) with the items you are returning. ATTENTION: If items are returned that are not eligible as noted above, they will be automatically donated and you will NOT receive boutique credit.