Standard Delivery: All domestic, non-express orders are picked up by either DHL Global Mail or USPS Priority Mail while the final delivery is made by USPS, your regular postman. Packages will most likely be left in your mailbox.

Shipping Policy

Policy: orders marked as “Picked Up” by our 3rd party shipping carrier serve as our release of liability. We are not responsible for lost, stolen, or incorrectly addressed packages. We are also not responsible for missing orders marked by the carrier as "Delivered."

Military Addresses: Please note, if you selected our Flat Rate shipping and your address is an APO or any other military address, tracking information does not exist once it leaves the United States. These APO orders can often times take months to arrive, so please keep in mind that you are ordering at your own risk. We are not responsible for problems or fees that may arise with your country's customs.  

Order Change/Cancellation: We are unable to cancel or make changes to an order after it has been placed. Please be sure your order and address is correct before completing checkout. 

Missing Package Marked as “Delivered”: 

  • Check your mailbox
  • Look for a notice of attempted delivery
  • See if someone else accepted the delivery
  • Wait until the end of the next day to see if it turns up
  • Ask your postman where he placed it
  • Consider whether or not the package may have been stolen

“Undeliverable as Addressed” Packages: orders marked by the shipping carrier as “undeliverable as addressed” and returned to us are subject to a second shipping fee.

Emma Lous accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received.We currently ship to APO or FPO address, just email us at

Tax rate is based on the shipping address and not the billing address.

Shipping Carrier Contact Information

USPS Phone: 1-800-222-1811

FedEx Phone: 1-800-463-3339

DHL Global Mail Phone: 1-800-805-9306